Frequently Asked Questions(FAQs) >

Top10 BEST FAQ

Q1 How is Bluetooth used?

A

Bluetooth can be used to wirelessly synchronize and transfer data among devices. Bluetooth can be thought of as a cable replacement technology. Typical uses include automatically synchronizing contact and calendar information among desktop, notebook and palmtop computers without connecting cables. Bluetooth can also be used to access a network or the Internet with a notebook computer by connecting wirelessly to a cellular phone.

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Q2 I have a PC Studio 3 CD, which is earlier than 3.2 version (PC Studio 3.1 or 3.0). Can I install and “Live Update” the program to a recent version in Windows Vista?

AYou will need to uninstall PC Studio 3.0 or 3.1 (or earlier than 3.2 version), before downloading and installing 3.2 or above Even if the program is partially installed, you cannot “Live Update” it. You can download it from SamsungMobile.com

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Q3 My Serial Number is rejected.

AMake sure you are entering the S/N of the phone and not of the battery. It is printed on the back of the handset itself, underneath the battery. It's an 11-digit alphanumeric code and it starts with R.

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Q4 What is the IMEI number?

AThe IMEI (International Mobile Equipment Identity) is a unique number, which every mobile phone has on its reverse side (when battery is removed). You can also find it by typing *#06# on the phone. This is typically a 15 digit number which is used to identify a valid subscriber. When registering, please take out the "/" slashes before typing in.

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Q5 What is a PIN code?

A

'PIN (Personal Identification Number) code' is a security tool designed to stop unauthorised usage of a SIM card. You can set the PIN code on 'Security Settings'. You will then be required to enter the PIN code every time the handset is turned on.

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Q6 How to set GPRS settings on mobile?

A

Go to Menu >Browser > Profile settings
            Put Proxy Name –
            IP Address-
            URL –
            Bearer – GPRS
            PORT-
            APN-

You would get all these settings from your service provider.

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Q7 I can't hear the key tones

A

Select Sound Settings on your main menu, and check if the Keypad Tone is set to off. If it's set to 'off', no key tones will be heard using the phone. Also, check and make sure the phone is not on Silent mode.

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Q8 I cannot log in on the WAP site!

AThe log-in system is case sensitive. Check that you are submitting the ID and Password in the correct case, especially as the initial letters are often automatically capitalised on the WAP.

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Q9 How to use call conference?

A

To use multiparty call, please follow the below mentioned steps.

First you need to activate call conference from your service provider.
While you are on a call, to add one or more participate you need to dial his number normally, the first call will be on hold.
Go to 'OPTION' select join, it will be a three party conference.
You can join more participate by following the same procedure.

 

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Q10 Can I buy a phone directly from Samsung?

ATo purchase Samsung products please contact your local mobile phone retailers. If you do have any further queries, please do not hesitate to contact us.

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